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Delivery & Returns

SHIPPING POLICY

ARE THE PRODUCTS PURCHASED ONLINE COVERED BY WARRANTY?
ALL PRODUCTS SOLD ON CHAITANYA ENTERPRISES ARE SOURCED DIRECTLY BY CHAITANYA ENTERPRISES. THEY COME WITH MINIMUM 1 YEAR MANUFACTURER'S WARRANTY UNLESS SPECIFIED OTHERWISE.
ALL PRODUCTS ARE COVERED BY FREE INSURANCE COVERAGE AGAINST THEFT AND DAMAGE DURING TRANSIT.

HOW MUCH ARE THE DELIVERY CHARGES?
CHAITANYA ENTERPRISES PROVIDES FREE DELIVERY ON ALL ITEMS.

WHAT IS THE ESTIMATED DELIVERY TIME?
THE ESTIMATED TIME OF DELIVERY IS MENTIONED ON EVERY PAGE. IT MAY DIFFER FROM ONE ITEM TO ANOTHER. PLEASE READ BELOW FOR AN EXPLANATION OF DELIVERY ESTIMATES:

MENTIONED AS 7-9 DAYS DELIVERY TIME: THESE ITEMS WILL ALSO BE MENTIONED AS "IN STOCK". FOR ALL AREAS SERVICED BY REPUTED COURIERS THE DELIVERY TIME WILL BE 3 BUSINESS DAYS. FOR OTHER AREAS, ORDERS WILL BE SENT BY REGISTERED POST THROUGH THE INDIAN POSTAL SERVICE WHICH MAY TAKE 1-2 WEEKS DEPENDING ON THE LOCATION. BUSINESS DAYS EXCLUDE PUBLIC HOLIDAYS AND SUNDAY’S.

MENTIONED AS MORE THAN 7-9 DAYS DELIVERY TIME: WE PROCURE AND SHIP THE ITEMS WITHIN THE TIME SPECIFIED ON THE ITEM DETAILS PAGE. SOME ITEMS HAVE TO BE IMPORTED FROM OUTSIDE INDIA. THESE ITEMS ARE MENTIONED SOMETIMES AS "IMPORTED" ON THE ITEM DETAILS PAGE AND CAN TAKE 10 OR MORE DAYS TO REACH YOU. YOU CAN ALWAYS REST ASSURED THAT YOU WILL RECEIVE YOUR ORDER WITHIN THE TIME SPECIFIED.

PREORDER OR FORTHCOMING: THESE ITEMS ARE SOON TO BE RELEASED AND WE PREBOOK YOUR ITEM FOR YOU. THE ITEM WILL BE SHIPPED TO YOU ON THE DAY OF ITS OFFICIAL RELEASE LAUNCH. THE PREORDER DURATION VARIES FROM ITEM TO ITEM. ONCE KNOWN, RELEASE TIME AND DATE IS MENTIONED. EG: 7TH MAY, AUGUST 2ND WEEK.

FOR OUT OF STOCK ITEMS: CURRENTLY WE DO NOT HAVE THESE PRODUCTS AVAILABLE FOR SALE. PLEASE USE THE "NOTIFY ME" FEATURE AND WE WILL LET YOU KNOW ONCE IT IS AVAILABLE FOR SALE AT CHAITANYA ENTERPRISES PRIVATE LIMITED.

PERMANENTLY DISCONTINUED: THIS PRODUCT IS NO LONGER AVAILABLE ON CHAITANYA ENTERPRISES PRIVATE LIMITED BECAUSE IT'S OBSOLETE AND/OR PRODUCTION FOR IT HAS BEEN DISCONTINUED.

WITH EVERY ORDER, YOU WILL RECEIVE AN EMAIL CONTAINING THE DETAILS OF THE ORDER PLACED BY YOU. ONCE WE SHIP THE ITEM(S), YOU WILL RECEIVE ANOTHER EMAIL CONTAINING THE SHIPPING DETAILS.

HOW WILL THE DELIVERY BE DONE?
WE PROCESS ALL DELIVERIES THROUGH REPUTED COURIERS.
IF THERE IS NO COURIER SERVICE AVAILABLE IN YOUR AREA, WE WILL SHIP YOUR ITEMS VIA GOVERNMENT REGISTERED BOOKPOST OR SPEEDPOST. ALL ITEMS ARE INSURED FOR THEFT & DAMAGES DURING TRANSIT.

WHAT ABOUT WARRANTY AND HIDDEN COSTS (SALES TAX, OCTROI ETC.)?
THERE ARE NO EXTRA TAXES, HIDDEN COSTS OR ADDITIONAL SHIPPING CHARGES. THE PRICE MENTIONED ON THE WEBSITE IS THE FINAL PRICE. WHAT YOU SEE IS WHAT YOU PAY. OUR PRICES ARE ALL INCLUSIVE. ALL TAXES ARE INCLUDED WITH THE LIST PRICES.

WHY DOES THE ESTIMATED DELIVERY TIME VARY FROM PRODUCT TO PRODUCT?
ITEMS WHICH ARE LABELED 'IN STOCK' ON THEIR RESPECTIVE PRODUCT PAGES ARE STOCKED IN OUR VARIOUS WAREHOUSES AND USUALLY TAKE 2-3 BUSINESS DAYS TO REACH OUR CUSTOMERS. ITEMS WHICH WE WILL NEED TO PROCURE OR IMPORT ARE LABELED 'IMPORTED' ON THEIR RESPECTIVE PRODUCT PAGES - THE DELIVERY OF THESE ITEMS CAN VARY BETWEEN 2 AND 4 WEEKS. PRODUCTS WHICH YOU CAN PRE-BOOK, AND ARE LABELED AS 'FORTHCOMING' ARE DISPATCHED ON THE RELEASE DATE OF THE PARTICULAR PRODUCT - RELEASE DATES ARE MENTIONED ON THE PRODUCT PAGE.

RETURN POLICY

ALL SHIPMENTS ARE CAREFULLY INSPECTED BEFORE THEY ARE DISPATCHED. HOWEVER, IF DUE TO SOME UNFORESEEN SITUATION YOU ARE NOT HAPPY WITH THE PRODUCT THEN THE FOLLOWING TERMS APPLY FOR A MUTUALLY CONSENTED RESOLUTION OF THE SITUATION.

  • WE ACCEPT RETURNS WITHIN 7 DAYS OF RECEIVING THE SHIPMENT. YOU HAVE TO INFORM OUR CUSTOMER SERVICE TEAM AND REPORT THE ISSUE FROM YOUR "MY ACCOUNT" SECTION.
  • ALL PRODUCTS SHOULD BE RETURNED IN ORIGINAL CONDITION WITH TAGS INTACT AS ATTACHED IN THE PRODUCT. PRESENCE OF ORIGINAL TAGS IS A MUST TO ACCEPT RETURNS. KINDLY CONTACT OUR CUSTOMER SERVICE TEAM TO TAKE THE ADDRESS WHERE YOU HAVE TO RETURN THE SHIPMENT.
  • ANY COMPLAINT WITH REGARDS TO DAMAGE OR STAINS OR ANY OTHER ISSUE SHOULD BE REPORTED TO US WITHIN 2 DAYS OF THE RECEIPT OF THE PRODUCT.

POINTS TO REMEMBER:

  1. THE PRODUCT SHOULD BE UNUSED.
  2. PLEASE ENSURE THAT THE PRODUCT IS IN ORIGINAL PACKING ALONG WITH THE INVOICE.
  3. NO RETURNS OR REFUNDS APPLY FOR PRODUCTS LISTED AS “SALE” OR DISCOUNTED PRODUCTS.
  4. WHEN YOU HAVE SHIPPED THE PRODUCT BACK PLEASE SHARE THE AWB NUMBER GIVEN TO YOU BY THE COURIER. YOU MUST USE A TRACKABLE COURIER TO RETURN THE PRODUCT.
  5. REFUND PROCESS WILL BE INITIATED ONCE WE HAVE RECEIVED THE PRODUCT(S)
  6. WE WILL REFUND THE MONEY THE WAY PAYMENT WAS MADE.
  7. WE WILL REFUND THE PURCHASE AMOUNT EXCLUDING THE SHIPPING COST BORNE BY YOU.

ITEM RECEIVED IN DAMAGED CONDITION OR MANUFACTURING DEFECT OR WRONG ITEM:
IF YOU HAVE RECEIVED A DAMAGED ITEM OR IF THE ITEM YOU RECEIVED WAS NOT THE ITEM YOU ORDERED OR IF IT WAS MISREPRESENTED ON OUR SITE, PLEASE CONTACT US BY EMAIL WITHIN 24 HOURS OF YOUR RECEIPT OF THE PRODUCT. IT IS IMPORTANT THAT YOU SAVE ALL PACKING MATERIALS AS WELL AS THE ITEM ITSELF. WHEN YOU REACH US, WE'LL GIVE YOU INSTRUCTIONS ON HOW TO PROCEED SO THAT WE MAY REPLACE THE ITEM AS QUICKLY AS POSSIBLE.

  • IF YOU WANT A REPLACEMENT THEN WE WILL SHIP A REPLACEMENT ITEM AT THE EARLIEST POSSIBLE WITH NO EXTRA SHIPPING COST TO YOU.
  • IF THE ORIGINAL ORDERED ITEM IS NO LONGER POSSIBLE THEN WE WILL REQUEST YOU TO CHOOSE AN ALTERNATE ITEM AND EXPRESS SHIP THE SAME TO YOU WITH NO EXTRA SHIPPING COST TO YOU.

PLEASE NOTE:

  • WE WILL NOT REFUND THE CUSTOM DUTIES, TAXES, IF APPLICABLE, OR PAID BY YOU AT TIME OF RECEIVING THE GOODS.
  • AT ANY POINT THE REFUNDS WILL NOT EXCEED THE ACTUAL VALUE OF THE GOODS.
REFUND POLICY

WE THANK YOU AND APPRECIATE YOUR PURCHASE WITH US. PLEASE READ THE POLICY, CONDITIONS AND PROCESS CAREFULLY AS THEY WILL GIVE YOU IMPORTANT INFORMATION AND GUIDELINES ABOUT YOUR RIGHTS AND OBLIGATIONS AS OUR CUSTOMER, CONCERNING ANY PURCHASE YOU MAKE THROUGH US UNLESS SPECIFICALLY STATED OTHERWISE ON OUR PRODUCT PAGES. WE MAKE EVERY EFFORT TO SERVICE THE ORDER/S PLACED WITH US AS PER THE SPECIFICATIONS AND TIMELINES MENTIONED AGAINST EACH PRODUCT. IF DUE TO ANY REASON, UNAVOIDABLE CIRCUMSTANCES OR BEYOND THE LIMITATIONS OF CHAITANYA ENTERPRISES  THE ORDER IS NOT SHIPPED THEN THE ORDER SHALL BE CANCELLED AND REFUNDED. IN THE EVENT THE ORDER/PRODUCT IS DELIVERED AND HAS BEEN CANCELLED FOR REFUND DUE TO PRODUCT FAULT, DELIVERY OF WRONG PRODUCT, PARTIAL PRODUCT, ETC. THE REFUND IS PROCESSED.

THE ORDER MAY BE CANCELLED BEFORE SHIPMENT DUE TO ANY OF THE FOLLOWING REASONS:

  1. THE SPECIFIC PRODUCT/MODEL IS OUT OF STOCK.
  2. THE ORDER COULD NOT BE SHIPPED WITHIN THE SPECIFIED TIMELINE.
  3. ON CUSTOMERS REQUEST WITH A CANCELLATION FEE*.
  4. IF WE DETECT ANY FRAUDULENT ACTIVITY.
  5. THE SHIPPING ADDRESS IS NOT SERVICEABLE.
  6. ANY OTHER REASON BEYOND THE CONTROL OF CHAITANYA ENTERPRISES.

THE ORDERS MAY BE CANCELLED POST SHIPMENT AND DELIVERY DUE TO ANY OF THE FOLLOWING REASONS:

  1. CORRECT PRODUCT COULD NOT BE DELIVERED.
  2. SHIPPING ADDRESS FOUND TO BE UNTRACEABLE, WRONG, INCOMPLETE, LOCKED AND CUSTOMER NOT AVAILABLE.
  3. CUSTOMER REFUSED TO TAKE THE DELIVERY.
  4. PRODUCTS DAMAGED DURING TRANSIT AND DELIVERY NOT ACCEPTED.

CANCELLATION FEE SUBJECT TO MAXIMUM 30% ON ORDER VALUE DEPENDING ON STAGE OF ORDER THIS WILL BE REFUNDED TO CUSTOMER IN THE FORM OF STORE CREDIT.

CAUTION: PLEASE DO NOT ACCEPT DELIVERY OF ANY ITEM WHOSE PACKAGING IS DAMAGED OR TAMPERED WITH IN ANY MANNER.